Workdivert has years of experience in the call center and telemarketing industry. We are experts at what we do and will only hire the best agents after a relevant screening process. Once someone becomes the part of the team, our call center agents undergo one-on-one training and is provided with a sales and customer service certification course further ensuring that they are fully trained and capable of meeting all your goals. Agents carry themselves in a friendly and professional matter projecting only the best image to your clients.
Because of our flexibility
Businesses constantly change, and we at Workdivert understand that. If your marketing campaign begins to soar and compels you to double the capacity you require, you will need to hire more agents and possibly implement new technologies to meet demand. After a month or two if it continuously fails to get business, things turn to slow down and you will need to think about letting go of those hard to recruit agents. Our outsourcing services, solutions and strategies are designed to provide you with the flexibility, you need when things change. We have many qualified agents, team leaders and trainers available for work, who can quickly adapt to the needs of your business without you having to endure the cost that comes with a changing environment.
Your customers need service 24/7/365
We provide service on behalf of you, 24 hours a day and 7 days a week and 365 days a year. This type of service ensures that your customers can reach us in person for service, at any given time.
Because of our cost effective rate
Our labor charges are lot more cost effective compared to US and other countries. You can save a huge amount of money, which you can further use for business expansion. Moreover our company's prices are lot lesser than other companies within India since we come up with several cost saving strategies, policies and researched methodologies.
Because of our strategic training process
We provide both pre–process and process training so that our agents become well trained with customer service skills, selling skills and product knowledge. It is very important for the agents to know the culture, origin, geographic location and people's habit of different countries, so that they can understand the mentality of the people and provide service, based on their needs. Communication controlling the rate of speech is also very important for better communication.